Refund policy

Last updated: November 1, 2026

We want you to pay for Qatip only if it is useful to you. This policy covers plans bought on the web (on qatip.app, in the desktop apps or in the Chrome extension). Plans bought inside the iPhone or Android app are refunded by Apple or Google under their own rules.

Your first payment

If Qatip isn't right for you, write to us within 14 days of your first payment for a plan and we refund that payment in full. You don't have to give a reason. This applies to monthly and yearly plans, once per account.

Renewals

Renewals are not refunded, but you can cancel at any time and your plan keeps working until the end of the period you paid for. If a renewal charged you after you had tried to cancel, or you were charged twice, write to us and we will put it right.

Before you pay

Every new account gets a 14-day Pro trial after its first report, with no card and no charge when it ends, so you can see what Pro does on your own meetings before choosing a plan.

How to ask for a refund

Email support@qatip.app from the address you use with Qatip, or tell us that address. We answer within two business days. Web payments are processed by our merchant of record, Creem (creem.io); the refund goes back to the card or account you paid with, usually within 5 to 10 business days depending on your bank.

When a payment is refunded, the plan it paid for ends and your account goes back to the free plan. Your recordings and reports stay.

Your rights

This policy does not limit any rights you have under the consumer law of the country you live in.

Contact

EVALENTO BİLİŞİM HİZMETLERİ EĞİTİM VE DANIŞMANLIK LİMİTED ŞİRKETİ, İzmir, Türkiye

Contact: support@qatip.app